Frequently Asked Questions

Where do you deliver?

To maintain the quality of our product, we currently deliver throughout Melbourne metro area, directly from our shops in Clayton and Noble Park.

If you would like to send flowers interstate or overseas, we would be happy to assist you through our membership with network florists. Please call us on (03) 9540 3657

What is your deadline for placing my order for same day delivery?

Orders placed before 2pm can be delivered same day. Contact our shops if you have a urgent local delivery after 2pm.

Whilst we endeavor to do our very best to deliver orders in a timely manner, we cannot guarantee specific delivery times due to factors beyond our control. Please call us if you would like an update on a likely time of arrival for your order, and we will be more than happy to assist.

Do you deliver on weekends or public holidays?

We do deliver over the weekend or public holidays, however, there might be delivery restrictions. We advise that you confirm any queries for delivery on such days by calling our store on (03) 9540 3657 or contact us via email.

What methods of payment are available?

1. Online purchase can be paid via PAYPAL (Mastercard or Visa).

2. Coporate Account customers can Checkout via Cheque / Money Order Instructions option (Than you will be invoiced at the end of month).
Note: If this payment option is ideal for you, call us to be setup.

3. If you don’t prefer to pay with your credit card over the website, you can checkout via Cheque / Money Order Instructions option and than call us and provide your card details over the phone.

4. Browse and choose the product that you like and we can take all your order details including payment over the phone.

How can I setup an account?

Upon you first purchase you will be asked to provide your email address and a Password, this will automatically set your account up and any other future purchases your contact details will be rembered upon loging in.

Can I purchase add on products only (soft toys, loose ballons, chocolate)?

Unfortunately, you can not purchase add on products on their own. They can only be purchased together with flowers as a part of the same order.